:root {
  --bg: #1D5FA8;
  --on-canvas: #FFFFFF;
  --on-canvas-soft: rgba(255,255,255,0.82);
  --ink: #1A2744;
  --ink-soft: #5B6478;
  --line: #DDE2EA;
  --primary: #1D5FA8;
  --primary-ink: #FFFFFF;
  --gold: #C97B2F;
  --gold-bg: #F8ECDD;
}

* { box-sizing: border-box; }

body {
  font-family: "Barlow", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  background: var(--bg);
  color: var(--ink);
  margin: 0;
  line-height: 1.5;
}

.topo {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 14px 32px;
  border-bottom: 1px solid var(--line);
  background: #fff;
}
.marca { display: flex; align-items: center; }
.marca .logo-mark { height: 40px; width: auto; display: block; }
.topo nav a {
  margin-left: 22px;
  color: var(--ink-soft);
  text-decoration: none;
  font-size: 0.92rem;
}
.topo nav a:hover { color: var(--primary); }

.conta-logada {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin-left: 22px;
  padding-left: 18px;
  border-left: 1px solid var(--line);
}
.conta-nome { font-weight: 600; color: var(--ink); font-size: 0.88rem; }
.conta-papel { background: rgba(29,95,168,0.12); color: var(--primary); font-size: 0.7rem; padding: 2px 9px; border-radius: 999px; }
.conta-sair { color: var(--ink-soft); font-size: 0.85rem; text-decoration: underline; }
.conta-sair:hover { color: var(--primary); }

.subnav { display: flex; gap: 10px; margin-bottom: 22px; }
.botao-canvas {
  color: var(--on-canvas);
  border: 1px solid rgba(255,255,255,0.45);
  background: rgba(255,255,255,0.08);
  border-radius: 6px;
  padding: 6px 14px;
  font-size: 0.85rem;
  font-family: inherit;
  text-decoration: none;
  cursor: pointer;
}
.botao-canvas:hover { background: rgba(255,255,255,0.18); }

.conteudo { max-width: 720px; margin: 0 auto; padding: 36px 24px 64px; }
h1 { font-size: 1.5rem; font-weight: 600; margin: 0 0 20px; color: var(--on-canvas); }
h2 { font-size: 1.05rem; font-weight: 600; margin-top: 36px; color: var(--ink); }

.lista-fila { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 12px; }
.linha {
  border: 1px solid var(--line);
  border-left-width: 4px;
  border-radius: 6px;
  padding: 16px 18px;
  background: #fff;
}
.linha.situacao-pronto { border-left-color: var(--primary); }
.linha.situacao-atrasado { border-left-color: var(--ink); background: #F1F2F5; }
.linha.situacao-aguardando_horario { border-left-color: var(--line); }
.linha.situacao-janela_encerrada { border-left-color: var(--ink-soft); }
.linha.respondeu { opacity: 0.55; }

.linha-topo { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; flex-wrap: wrap; }
.pill { font-size: 0.72rem; padding: 2px 10px; border-radius: 999px; background: var(--line); color: var(--ink-soft); }
.pill-pronto { background: rgba(29,95,168,0.12); color: var(--primary); }
.pill-atrasado { background: rgba(26,39,68,0.08); color: var(--ink); }
.pill-hot { background: var(--gold); color: #fff; }
.telefone { font-weight: 600; }
.ordem { color: var(--ink-soft); font-size: 0.85rem; }

.texto-mensagem { margin: 6px 0 14px; max-width: 60ch; }

.acoes { display: flex; gap: 10px; flex-wrap: wrap; }
.botao {
  border: 1px solid var(--line);
  background: #fff;
  color: var(--ink);
  padding: 8px 14px;
  border-radius: 6px;
  font-size: 0.88rem;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  font-family: inherit;
}
.botao-primario { background: var(--primary); color: var(--primary-ink); border-color: var(--primary); }
.botao-hot { background: #fff; color: var(--gold); border-color: var(--gold); }
.botao-discreto { background: transparent; border-color: transparent; color: var(--ink-soft); text-decoration: underline; padding: 4px 0; }

.vazio { color: var(--on-canvas-soft); }
.legenda-canvas { color: var(--on-canvas-soft); margin: -10px 0 20px; }

.cartoes-metricas { display: flex; gap: 14px; flex-wrap: wrap; margin-bottom: 8px; }
.metrica {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 16px 20px;
  min-width: 140px;
  background: #fff;
  text-decoration: none;
  color: inherit;
  display: block;
  transition: border-color 0.15s ease;
}
.metrica:hover { border-color: var(--primary); }
.metrica-numero { display: block; font-size: 1.6rem; font-weight: 700; color: var(--gold); }
.metrica-rotulo { color: var(--ink-soft); font-size: 0.82rem; }

.lista-respondentes { list-style: none; padding: 0; display: flex; flex-direction: column; gap: 10px; }
.lista-respondentes li { display: flex; align-items: center; gap: 14px; border-bottom: 1px solid var(--line); padding-bottom: 10px; }
.quando { color: var(--ink-soft); font-size: 0.85rem; }

.form-upload { display: flex; align-items: center; gap: 14px; margin-bottom: 24px; }
.tabela { border-collapse: collapse; width: 100%; font-size: 0.85rem; margin-top: 10px; }
.tabela th, .tabela td { border: 1px solid var(--line); padding: 6px 10px; text-align: left; }
.dica { color: var(--ink-soft); font-size: 0.88rem; max-width: 60ch; }

.form-login { display: flex; flex-direction: column; gap: 6px; max-width: 320px; }
.form-login label { font-size: 0.85rem; color: var(--ink-soft); margin-top: 8px; }
.form-login input, .form-login select {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 9px 12px;
  font-size: 0.95rem;
  font-family: inherit;
  color: var(--ink);
}
.form-login button { margin-top: 16px; align-self: flex-start; }

.aviso {
  background: #fff;
  border: 1px solid var(--line);
  border-left-width: 4px;
  border-radius: 6px;
  padding: 10px 14px;
  margin-bottom: 18px;
  font-size: 0.9rem;
  color: var(--ink);
}
.aviso-ok { border-left-color: var(--primary); }
.aviso-erro { border-left-color: var(--gold); }

.cartao {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 26px 28px;
}
.cartao h2:first-child { margin-top: 0; }
.cartao + .cartao { margin-top: 20px; }
.divisor { border: none; border-top: 1px solid var(--line); margin: 24px 0; }